IT Specialist
Hybrid work/ Headquarters Pula, Croatia
As our IT Specialist, you will support end users with installations, configurations, and regular maintenance for a range of our internal and external systems and services. Your day-to-day job will consist of providing end-user desktop support by carrying out installations, repairs, upgrades, and maintenance of hardware, software, and computer peripherals. In this job, you will also be the focal point of providing guidance and support to end-users about the proper operation and usage of systems or equipment.
What we need from you:
- Providing help-desk service, technical support, and guidance to end-users
- Access management, provisioning and manage accounts (AD, Azure)
- Install and maintain personal computers and Windows-based software for end-users
- Troubleshoot and support issues regarding personal computers, servers, and network
- Work on MS 365 and G-Suite issues related to licenses, mailboxes, distribution lists, etc.
- Diagnostics of network issues and computer related problems by using common tools
- Track expiration of licences
- Track common vulnerabilities and updates
- Manage configuration of internal application and services
- Perform regular tasks regarding maintenance (updates, backup, config management)
What you need to land it:
- Min. 1 year of working experience in a similar position
- Good grasp of written and spoken English
- Solid communication skills and understanding of what good customer support looks like
- Understanding and basic knowledge of IP networks and protocols (subnetting, routing, VLANs, VPNs, WiFi)
- Understanding and basic knowledge of computer and network equipment (router, switches, AP)
- Understanding and excellent knowledge of Windows, Mac and Linux operating systems.
- Be able to independently resolve various SW and HW-related issues at terminal equipment.
- Advantage (but not mandatory requirement) is knowledge and/or working experience with Windows Server, Active directory, MS365, SharePoint, G-Suite
- Industry certifications are also an advantage
- Problem-solving attitude and skills, ability to multitask and work under pressure
- Team player and quick learner who is comfortable in working in a dynamic IT environment
Bonus points
- Basic Linux Knowledge
- Basic MS Azure administration
- Experience with Antivirus management console (Bitdefender)
- MDM/RMM experience (Endpoint Central or similar)
- Some scripting knowledge (Powershell, Bash)
- Industry certifications are also an advantage (MCSA, CCNA, Network+)
...and what`s in it for you?
- Growth & Development. Once onboarded, you will have opportunities to gain experience, grow, and further develop your expertise participating in internal trainings, seminars, and workshops. We believe in continuous learning and make sure there is educational budget.
- You won’t be bored. Our environment is dynamic and fast-paced. We never stagnate.
- We take care of each other. We love friendly colleagues and are always ready to listen and give a hand when things get rough. We solve problems together, no matter how big or small.
- Best.Team.Ever. Teamwork makes the dream work, and in our case, one of the best-in-class digital solutions for our global clients. We don't want to brag, but our team building, and social events are legendary.
- Work-life Harmony. We have flexible working hours, and your after-work time is cherished and encouraged.
- Perks & Benefits. Other benefits, like Multisport card, additional health insurance and loads of internal activations to keep your body and mind healthy plus various kinds of bonuses, because we don’t believe a tap on the shoulder is enough :)
